WEH?! Joke time to!
I’ve been having frequent disconnections with my Sun Broadband Wireless for more than a week now. I won’t go anymore into their upload/download speed, as it sucks already and I’ve already accepted that part. What I can’t accept is the numerous disruptions I’ve been experiencing. I’m surfing the net and it gets disconnected. I’m downloading important files and suddenly it gets cut off. Usually, I leave my laptop open before I sleep so it can continue on downloading large files and I can expect it finished when I wake up. But now, I have to constantly keep on connecting. I couldn’t take it anymore so I called their customer service hotline.
The agent asked for my broadband number, exact location, and name. She was SO hard to talk to. Very unclear voice, very unclear directions, she kept on pausing without notice, and I had to call her attention for more than 10 times. I’m assuming she’s new at this, but that’s just unacceptable for a customer who isn’t getting what he’s paying for. She told me to safely disconnect the modem, restart the laptop, re-plug the modem, and connect again. Then there was this long pause. I JUST HAD TO ASK. ANO PANG GAGAWIN KO?? I got a lot of uhms. And just as I expected, she told me to monitor my connection and report again if the same thing happens, and that she has already taken note of my problem.
She gave me no reason as to why this is happening, offered no solution to the problem, did not apologize for the inconvenience, and asked if there was anything else she could help me with. WTF. She (whose name I am not at all interested in recalling) should be thankful that I’m the calm-but-angry type.
One word for Sun Broadband (and customer service-333)—BULOK!
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